Please note duties and taxes are not included in the total checkout cost. The customer is responsible for any and all customs/duties fees incurred.
We recommend you contact your local postal or customs office for more information on the rules and fees that may apply to your country.
Please provide us with a complete shipping address. We will not accept responsibility for undelivered or lost packages due to an incomplete address.
On occasion, shipping companies experience shipping delays due to harsh weather conditions, customs load, post office strike, etc. Unfortunately, we do not issue refunds due to unexpected shipping delays.
Orders to Europe and North America will be shipped via Royal Mail International Tracked and Signed. Delivery should be within 10 working days although we cannot guarantee this.
We will happily ship to any country in the world using tracked post wherever possible. For some countries we have been unable to find a suitable tracked service, which can result in delays to delivery. Please get in touch if you would like more information about delivery to your country.
If your order doesn’t arrive within 30 days, please email us with your order number and we will further look into it.
Should you choose to refuse the delivery of your order to avoid duties and taxes, or fail to collect your parcel from post office, you will be responsible for the return shipping fee and any taxes charged to LAURA BOND. If you want to make any adjustments to your address, please be sure to reach out to us before your order is dispatched.