Returns and exchanges
For hygiene reasons, we are not able to accept returns or exchanges of our earrings. Earring charms and jewellery boxes can be returned within 14 days of receipt of them arriving with the customer. Please note the customer is responsible for the cost of the return postage. Please email us at email@example.com to organise a return.
We detail the dimensions of our jewellery on each product page as well as a selection of images on ear models so customers can see the earrings being worn.
Cartilage and ear anatomy varies in size - if you are not sure what size you require, we would recommend checking with a piercer or measuring the jewellery you currently wear.
If you have any other questions about your purchase please get in touch prior to ordering.
All of our earrings come with a one year warranty. Please note the warranty does not cover damage arisen from normal wear and tear, accidents or misuse by the customer such as jewellery which has become bent or damaged after purchase.
Our dainty jewellery is made with solid gold and should handled with care. If you are not confident in changing your jewellery, we would always recommend visiting a reputable piercer to have it fitted.
If you have a query about your jewellery warranty please email us at firstname.lastname@example.org
We pride ourselves on the quality of our jewellery and hope that you will be very happy with your purchase, however, if anything arrives in less than perfect condition please email us quoting your order number and include pictures and details of the fault to email@example.com
*Please note all sales on sale items are final and exempt from our standard terms and conditions.