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UK Orders

£3.95 Standard Delivery (3-4 working days) / £6.95 Fastest Delivery (1-2 working days)

Orders over £150 qualify for FREE fastest UK delivery

We ship UK orders using Royal Mail Special 24 hour or 48 hour tracked services.

 

International Orders 

Our international orders are shipped express with DHL. Shipping takes approximately 5-10 working days.

 

European Union (Including Ireland)

£12.50 Express Delivery with DHL (5-10 working days)

Orders leaving the UK and entering the EU are subject to import taxes and charges in the destination country.  These additional charges (usually 20-25%) are not paid by LAURA BOND and are the responsibility of the customer.

 

Australia

£6.95 Standard Delivery with Royal Mail International (3-4 weeks). 

£30.00 Express Delivery with DHL (5-10 working days)

Orders over £250 qualify for FREE express DHL shipping.

 

USA

£20.00 Express Delivery with DHL (5-10 working days)

Orders over £250 qualify for FREE express DHL shipping.

 

Rest of the World 

From £15.00 - £30.00 (shipping only)

We ship to most of the world using DHL. Please get in touch if you would like more information about delivery to your country and it is not listed as an option at the checkout. We regret that we are currently not able to ship to Portugal, Israel, Russia, India or the Philippines.

 

Import Taxes and Additional Charges

Most countries will levy import taxes up to around 25% of the order value.

LAURA BOND does not pay these taxes, they are the responsibility of the customer and will be charged once the package arrives at its destination country. 

If you are not sure about the rules for your country, we recommend you contact your local customs office for more information on the fees and restrictions that may apply.

In the event that a package is destroyed or not returned to us by customs because it does not meet the entry requirements to your country, LAURA BOND will not be able to refund the customer.

 

Shipping Delays

Please provide us with a complete shipping address. We will not accept responsibility for packages that are lost or undelivered due to an incomplete address.

On occasion, shipping companies experience shipping delays due to harsh weather conditions, customs load, post office strike, etc. We are not able to issue refunds due to unexpected shipping delays.

 

Undelivered orders

Tracking information is sent via email at the point of shipping. It is the customer's responsibility to track their order in transit, LAURA BOND does not receive updates on delivery status. Please email us within 30 days of the date of dispatch if you believe your order has been lost in transit. Failure to do so may result in us being unable to offer compensation for your lost order.

Should you choose to refuse the delivery of your order to avoid duties and taxes, or fail to collect your parcel from post office, you will be responsible for the return shipping fee and any taxes charged to LAURA BOND. Please note that the delivery address cannot be amended once an order has been dispatched. The customer is responsible for any new postage or shipping fees incurred if a package is shipped for a second time due to an incorrect address being entered at checkout.

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