I’ve ordered, when can I expect it to arrive?
Orders are usually shipped next working day, you’ll receive a notification to let you know it’s on its way and tracking information to follow its journey.
For UK orders we can offer tracked 48 hr or Special 24 hr delivery with Royal Mail. International orders are shipped express with DHL or for some territories (including Australia) we can offer standard shipping with Royal Mail International which may take up to 4 weeks.
For more information see our Shipping policy
Do prices include tax for international customers?
Any orders shipped outwith the UK, including to the European Union, are subject to local import duties which are payable prior to delivery. Each country has its own thresholds so please check the rules in your country before purchasing to avoid surprises.
In the event that a customer refuses the taxes and a package is returned to us, original and any incurred return shipping costs will be deducted from the refund amount.
Warranty & Returns
Can I return my jewellery if it’s unsuitable?
We are only able to accept returns on our charms and any jewellery accessories within 14 days of delivery. Due to hygiene reasons, we cannot accept returns for unsuitable earrings so please double check the information on the product page to be sure that the earring is suitable before purchasing.
See our Returns policy for more information.
What is your warranty policy?
All of our jewellery comes with a 12 month warranty.
Please note the warranty does not cover damage arisen from normal wear and tear, accidents or misuse by the customer such as jewellery which has become bent or damaged after purchase.
Our dainty jewellery is made with solid gold and should be handled with care. We would always recommend visiting a reputable piercer to have it fitted.
If you have a query about your jewellery warranty please email us at firstname.lastname@example.org
Styling & Sizing
How can I tell if an earring is suitable for my piercing?
There’s a couple of things to consider before buying cartilage jewellery. Firstly, the style of earring needs to be suitable for the intended placement/piercing.
Secondly, ear anatomy is unique to every person and what fits one person's tragus may not fit anothers. Please speak to your piercer for advice about your size if you're unsure so that you can be confident before purchasing.
You can find our more in our Piercing 101 Guide.
What is an earring gauge?
The gauge refers to the thickness of the post that goes through your ear. The higher the gauge, the thinner the post. For example, 20g (0.8mm) jewellery has a thinner post than our 16g (1.2mm) jewellery.
New cartilage piercings are fitted with a 16g earring - the same thickness as all of our labret studs. If you have been pierced with a gun rather than a needle, you will probably need to visit a piercer to stretch your piercing in order to wear our 16g cartilage studs.
Our huggies and clicker hoops range from 16g-20g. If you wear a thinner gauge earring, over time your piercing may shrink around it but a good piercer will be able to stretch it for you when you want to size back up.
I’m buying a gift, can you help?
Our website has a "wishlist" feature so if there is a special occasion coming up, why not ask them to send some helpful hints?
Buying cartilage jewellery can be a minefield if you’re new to it. There is no such thing as a silly question and the team are always on hand to help with styling suggestions if you know the sizes your loved one needs, but please bare in mind that we aren't able to accept returns on earrings that don't fit.
For complete peace of mind, we would recommend one of our gift vouchers which are delivered instantly by email.
How do I fit my new jewellery?
Our jewellery is intended for fully healed piercings. To avoid any damage our solid gold body jewellery is best fitted by an experienced professional such as your piercer, especially if it is the first time you are changing it.
A piercer will also make sure your jewellery is fitted securely and confirm its suitability for the intended piercing. We would advise against using tools to fit your jewellery as this may cause damage.
Our dainty jewellery is made from solid gold and should always be handled with care as it can bend easily when too much pressure is applied. Never force your jewellery, if it becomes stuck always consult your piercer for assistance.
Can I really leave my earrings in 24/7, even for swimming?
Yes! Our jewellery is made with responsibly sourced solid gold, chosen for its beautiful lustre and because it doesn't permanently tarnish or rust. For this reason it can be confidently worn for daily activities such as showering, swimming or exercising.
Solid gold jewellery is also hypoallergenic and is extremely unlikely to cause irritation or allergic reactions, ideal for long term wear in piercings.
That said, earrings can loosen over time if they catch on hair or clothing so we advise regularly checking your jewellery to make sure it is secure and tightly fastened to prevent loss or breakage.
What is the best way to look after my solid gold jewellery?
Although gold does not corrode, it may still tarnish due to exposure to body oils and cosmetics. This is most likely to happen on the part of the earring which goes through the ear such as the post.
To maintain it’s sparkle, restore its lustre and to keep your jewellery in the best condition and remove build up, we recommend carefully cleaning your jewellery every few months. Please check our looking after your jewellery page and Instagram highlights for cleaning tips.
To protect your jewellery when it isn't being worn, we would recommend storing your jewellery in a box out of direct sunlight and away from warm, humid environments.