FAQs
Shipping
I’ve ordered, when can I expect it to arrive?
Orders are usually shipped next working day, you’ll receive a notification to let you know it’s on its way and tracking information to follow its journey.
For UK orders we can offer tracked 48 hr or Special 24 hr delivery with Royal Mail. International orders are shipped express with DHL or for some territories (including Australia) we can offer standard shipping with Royal Mail International which may take up to 4 weeks.
For more information see our Shipping policy
Do prices include tax for international customers?
Orders shipped outside the UK, excluding those sent to the European Union, may be subject to local import duties and taxes, which must be paid before delivery. Import thresholds vary by country, so we recommend checking your local regulations before placing an order to avoid unexpected charges.
In the event that a customer refuses the taxes and a package is returned to us, original and any incurred return shipping costs will be deducted from the refund amount.
Warranty & Returns
Can I return my jewellery if it’s unsuitable?
We are only able to accept returns on our charms and any jewellery accessories within 14 days of delivery. Due to hygiene reasons, we cannot accept returns for unsuitable earrings so please double check the information on the product page to be sure that the earring is suitable before purchasing.
See our Returns policy for more information.
What is your warranty policy?
All of our jewellery comes with a 12 month warranty.
Please note the warranty does not cover damage arisen from normal wear and tear, accidents or misuse by the customer such as jewellery which has become bent or damaged after purchase.
Our dainty jewellery is made with solid gold and should be handled with care. We would always recommend visiting a reputable piercer to have it fitted.
If you have a query about your jewellery warranty please email us at help@laurabond.co.uk
Styling & Sizing
How can I tell if an earring is suitable for my piercing?
There’s a couple of things to consider before buying cartilage jewellery. Firstly, the style of earring needs to be suitable for the intended placement/piercing.
Secondly, ear anatomy is unique to every person and what fits one person's tragus may not fit anothers. Please speak to your piercer for advice about your size if you're unsure so that you can be confident before purchasing.
You can find our more in our Piercing 101 Guide.
What is an earring gauge?
The gauge refers to the thickness of the post that goes through your ear. The higher the gauge, the thinner the post. For example, 20g (0.8mm) jewellery has a thinner post than our 16g (1.2mm) jewellery.
New cartilage piercings are fitted with a 16g earring - the same thickness as all of our labret studs. If you have been pierced with a gun rather than a needle, you will probably need to visit a piercer to stretch your piercing in order to wear our 16g cartilage studs.
Our huggies and clicker hoops range from 16g-20g. If you wear a thinner gauge earring, over time your piercing may shrink around it but a good piercer will be able to stretch it for you when you want to size back up.
Gifts
I’m buying a gift, can you help?
Our website has a "wishlist" feature so if there is a special occasion coming up, why not ask them to send some helpful hints?
Buying cartilage jewellery can be a minefield if you’re new to it. There is no such thing as a silly question and the team are always on hand to help with styling suggestions if you know the sizes your loved one needs, but please bare in mind that we aren't able to accept returns on earrings that don't fit.
For complete peace of mind, we would recommend one of our gift vouchers which are delivered instantly by email.
Fitting
How do I fit my new jewellery?
Our jewellery is intended for fully healed piercings. To avoid any damage our solid gold body jewellery is best fitted by an experienced professional such as your piercer, especially if it is the first time you are changing it.
A piercer will also make sure your jewellery is fitted securely and confirm its suitability for the intended piercing. We would advise against using tools to fit your jewellery as this may cause damage.
Our dainty jewellery is made from solid gold and should always be handled with care as it can bend easily when too much pressure is applied. Never force your jewellery, if it becomes stuck always consult your piercer for assistance.
Care/cleaning
Can I really leave my earrings in 24/7, even for swimming?
Yes! Our jewellery is made with responsibly sourced solid gold, chosen for its beautiful lustre and because it doesn't permanently tarnish or rust. For this reason it can be confidently worn for daily activities such as showering, swimming or exercising.
Solid gold jewellery is also hypoallergenic and is extremely unlikely to cause irritation or allergic reactions, ideal for long term wear in piercings.
That said, earrings can loosen over time if they catch on hair or clothing so we advise regularly checking your jewellery to make sure it is secure and tightly fastened to prevent loss or breakage.
What is the best way to look after my solid gold jewellery?
Although gold does not corrode, it may still tarnish due to exposure to body oils and cosmetics. This is most likely to happen on the part of the earring which goes through the ear such as the post.
To maintain it’s sparkle, restore its lustre and to keep your jewellery in the best condition and remove build up, we recommend carefully cleaning your jewellery every few months. Please check our looking after your jewellery page and Instagram highlights for cleaning tips.
To protect your jewellery when it isn't being worn, we would recommend storing your jewellery in a box out of direct sunlight and away from warm, humid environments.
LB Club and Referrals
What is the LB Club?
The LB Club is our loyalty programme where you earn points each time you shop with us. Points can be redeemed for money-off rewards and members receive exclusive perks throughout the year.
How do I earn LB Club points?
Create an account and make sure you are signed in when shopping. Points are awarded based on your purchase value.
How do I use my points?
Once you’ve collected enough points for a reward, you can redeem them in your loyalty account and apply the reward at checkout. Once points are exchanged for a voucher or products orders, the points can be be returned.
Redeem your sparkle once you hit the spend below:
£5 off £25, £10 off £50, £15 off £60, £20 off £75, £25 off £100.
Do LB Club points expire?
Points stay valid for 12 months from your last purchase. If there is no activity during this time, they may expire automatically.
What happens if I return something?
If you return an item purchased during a promotion your refund will reflect the price & points you paid after any discounts. For hygiene and safety reasons piercing jewellery cannot be returned.
Our usual returns policy applies to all eligible products during sale periods and you can find full details on our Returns page.
Can I combine loyalty rewards or referral rewards with other discount codes?
Some of our offers are personalised to you such as loyalty rewards, birthday treats or early-access perks. Others are blanket promotions available to everyone. Only one discount or promotional code can be applied per order unless stated.
Referral codes can only be used by themselves.
How does the referral programme work?
You can share your unique referral link with a friend. They will receive a reward on their first purchase and once their order is completed, you will receive your reward too. A minimum spend of £60 or local currency equivalent is required for both the referrer and the friend to qualify.
Why haven’t I received my referral reward yet?
Referral rewards are issued after your friend’s first order is fully completed and not refunded. If more than 14 days have passed, please contact Customer Care and we’ll be happy to help.
Sales and Seasonal promotions
How do your promotions work?
We love treating you to special offers throughout the year. Some promotions are exclusive and personalised such as loyalty vouchers and member-only early access, while others apply site-wide for everyone to enjoy. Promotions are only valid for the dates and times shared on our website, emails or social posts. Prices shown during a sale period already include any promotional discount where applicable.
Certain items are not included in promotions unless stated otherwise including labret backs, accessories, gift cards and piercing services. Stock can be limited during seasonal events so once an item has sold out the promotional price may not be available again.
Can I use more than one discount code?
Some of our offers are personalised to you such as loyalty rewards, birthday treats or early-access perks. Others are blanket promotions available to everyone. Only one discount or promotional code can be applied per order unless stated.
Referral codes can only be used by themselves.
What if I need to return something bought in a promotion?
If you return an item purchased during a promotion your refund will reflect the price & points you paid after any discounts. For hygiene and safety reasons piercing jewellery cannot be returned.
Our usual returns policy applies to all eligible products during sale periods and you can find full details on our Returns page.
Why might shipping or customer service take longer during sales?
Our seasonal sales are some of our busiest times and our small team lovingly packages and ships each order by hand. This may mean deliveries take slightly longer than usual, but we will always aim to get your order to you as quickly as possible.
Customer service response times may also be extended during peak periods, though we will do our very best to respond promptly and keep you updated along the way.
Can I buy jewellery in advance for my piercing appointment when it’s on offer?
Customers are unable to purchase piercing jewellery in advance, even during promotional offers, due to our licence agreement requirements. This ensures that all jewellery has never been worn, remains sterile, and is appropriate for the customer's unique anatomy. To maintain these essential standards and prioritize safety, all piercing jewellery must be acquired on the day of the appointment.
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